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Indian electricity rules, 1956
[Rule 27]

Model form of draft conditions of supply
Part I
Name of undertaking.............................................

1. General

(a) "The Act" means the Indian Electricity Act, 1910, as in force from time to time.

(b ) "Licensee" means......................

(c) "Consumer" means any person who is supplied with energy by the licensee or whose premises are for the time being connected for the purposes of supply of energy with the works of the licensee.

(d) "Date of presentation" means the second day after the date of any bill rendered by the licensee.

2. Application and agreement for supply

(a) Application and agreement for supply of electrical energy shall be made in the form attached hereto (Appendix' A ') obtainable free of cost at the local office of the licensee. The application shall be signed by the owner or occupier of the premises for which supply is required. Any assistance and information required for filling up the form will be given to the applicant  at the local office of the licensee.

(b ) If the supply is required for motors the applicant shall state the purpose for which the motors are required.

3. Notice before connection

The intending consumer must give at least one month's notice before the supply is required.

4. Notice for fixing the position of service, meter, etc.

   Upon receipt of the requisition for supply, seven clear days' notice shall be sent by the licensee to the applicant for supply or to the contractor acting on his behalf, for his representative to meet the engineer of the licensee for the purpose of inspecting the premises and fixing the point of entry of supply mains and the position of the mains, cut-outs or circuit-breakers and meters. The licensee will in no case, fix meters and main cut-outs, nor allow the same to remain in any position which entails entry of  employees into pardah or religious quarters.

5. Quotations, etc., for laying-service lines

(a) The position for the service having been agreed upon as provided for in condition No.4 above, the licensee shall thereafter submit to the applicant  a quotation of the estimate of the cost of carrying out the work. The  quotation having been accepted, the applicant shall be required to deposit the amount of the estimate with the licensee before the service is laid. The deposit having been duly paid, orders shall be issued for the work to be put in hand and the amount so deposited shall be subsequently adjusted, if necessary , on compilation of the figures of the actual cost of the service line. Other conditions being equal, service lines shall as far as possible be laid in the order or the dates of receipt of the deposit money.

Note: The service line, notwithstanding that a portion of the cost has been paid for by teh consumer, shall remain the property of the licensee by whom it is to be maintained.

(b). If a consumer desires to have the position of the existing  service line altered,  the licensee shall carry out the work and charge the consumer the cost of the additional material used and the labour employed plus 15 per cent of the latter as supervision charges.

(c) Service lines for temporary illumination shall be laid by the license where possible and the cost incurred in laying and removing such service lines as  determined  in the manner laid down in clause) above shall be paid by the consumer.

(d) Where any  difference or dispute arises as to the cost or fixing of the position of service lines, the matter shall be referred to the Electrical Inspector for ............................ shall be decided by him.

(e) A consumer requiring high voltage supply  must provide and maintain at his expense a locked and weather-proof enclosure of agreed design, for the purposes  of housing the licensee's metering equipment.  Such an enclosure may be used by the consumer for his own similar metering equipment but no other purposes.

6. Service lines

The licensee shall lay free of charge 30 meters,  of service line from his nearest distribution   main outside the limits of the property in respect of which the requisition is made. Any length in excess of 30 metres, as defined above and the whole of the service line within the limits of the property in respect of which application is made shall be paid for by the applicant. The cost mentioned above, however, shall be exclusive of the proportionate cost of the first pole and fittings beyond 30 metres aforesaid. the proportionate cost of such poles and fittings shall be in the same ratio as 30 metres is to the length of the line beyond 30 metres form the point of tap-off of the service and the  second support of the service.

7. Consumer not to interfere with  the supply mains or apparatus

The meter board, main cut-outs., must on no account be handled or removed by any one who is not in the employment of the licensee.  The seals which are fixed on the meters and the licensee's apparatus must on no account be broken.

8. Wiring on consumer's premises

For the protection of the consumer and the public generally, it is necessary that the wiring on the consumer's premises should conform to the I.E. Rules and the Rules of the Fire Insurance Company in items of which the building is insured and be carried out by a licensed electrical contractor.  1[ The material used for wiring shall comply with the standards laid down in that be half by the Indian Standards Institution or equivalent.]  As soon as the consumer's installation is completed in all respects and tested by the consumer's contractor, the consumer should submit to the licensee the wiring contractor's completion and test report. A form for this purpose shall be supplied by the licensee. It is important that the conditions named therein are fully complied with as otherwise there will be a delay in obtaining the supply.

As required by rule 45 of the Indian Electricity Rules, 1956, no electrical installations work (including additions, alterations, repairs and adjustments to existing installations) except such replacement of lamps, fans, fuses, switches, low voltage domestic appliances and fittings as in no way alter the capacity and the character of the installation, shall be carried out upon the premises on behalf of any consumer or owner for the purposes of supply of energy to such consumer or owner, except by an electrical contractor licensed................. by the in this behalf and under the direct supervision of a person holding a certificate of competency issued or recognised by the.............. Any person committing a breach of rule 45 shall render himself liable to punishment under rule 139 of the said Rules.

9. Apparatus on consumer's premises

(a) All transformers, switch-gear and other electrical equipment belonging to the consumer and connected to the mains of the licensee shall be maintained to the reasonable satisfaction of the licensee.

(b ) In the case of high voltage consumers, suitable protective devices approved by the licensee shall be used so as to afford full protection to the licensee's apparatus placed on the consumer's premises.

10. Procedure for testing installation by the licensee and fee

(a) Upon receipt of the test report the licensee shall notify to the applicant the time and the day when the licensee's representative proposes to inspect and test the installation. It will then be the duty of the applicant to arrange that a representative of the wiring contractor employed by him is present at the inspection to give the licensee's representative any information that may be required by him concerning the installation.

(b) No connection shall be made until the consumer's installation has been inspected and tested by the licensee and found satisfactory .No charge shall be made for the first test made by the licensee but subsequent test due to faults disclosed at the initial test shall be charged for in accordance with Part III of these conditions. Periodical test of the installation will also be undertaken by the licensee at rates that may be ascertained from his local office-

(c) Before taking the insulation test of installation the wiring must be completed in all respects. All fittings, whether incandescent lamps, fans, motors, heating, cooking, or other apparatus, must be connected to the conductors and all fuses must be in place and all switches in the "on" position before the tests are carried out. Temporary wires or fittings or dead ends should
not be included in the installation and no part of the work should be left incomplete.

(d) A pressure of 500 volts will be applied between installation and "earth" and the insulation resistance to earth after one minute's electrification shall be such as will not cause a leakage from the installation exceeding one five thousandth part of the maximum current demanded.

(e) The test between the poles should give at least half the result of that to "earth".

(f) Manufacturer's test certificates in respect of all high voltage apparatuses shall be produced if required by the licensee.

11.Extensions and alterations

Should the consumer, at any time after the supply of energy has been commenced, increase the number or size of lights, fans or motors, etc., on his premises or in any way alter the position of his wiring therein, notice thereof must be sent in writing to the licensee whose representative will call and inspect the alteration and, if necessary , change the meters and fuses and alter the service line. Failure to give such a notice may derange the supply system and render the supply liable to be summarily discontinued. During such time as alterations, additions or repairs are being executed, the supply to the circuit which is being altered, added to or repaired must be entirely disconnected and it shall remain disconnected until the alterations, additions, or repairs have been tested and passed by the licensee.

12. Failure of supply

(a) Should at any time the licensee's service fuse or fuses fail, notice thereof should be sent to the licensee's local office or if there are sub-stations, to the nearest sub-station. Only authorised employees bearing the badge of the licensee are permitted to replace these fuses in the licensee's cut-outs. Consumers are not allowed to replace these fuses and they will render themselves liable to a heavy penalty , if the licensee's seals placed to protect his apparatus are broken. The licensee does not allow his employees to carry out any repairs except, replacement of fuses in the consumer's installation.

(b) The licensee shall not be liable for any claims for loss, damage or compensation whatsoever arising out of failure of supply when such failure is due either directly or indirectly to war, mutiny, civil commotion, riot, strike, lockout, fire, flood, tempest, lightning, earthquake or other force, accident or cause beyond his control.

13. Access to premises and apparatus

The licensee's servants possessing a written authority signed by the engineer or manager of the licensee are entitled at all reasonable times and on informing the occupier to enter the premises to which the energy is supplied for the purpose of inspecting meters and for other purposes connected with apparatus belonging to the licensee.

14. Security deposit

The licensee may require any consumer to deposit security for the payment of his monthly bills for energy supplied and for the value of the meter and other apparatus installed on his premises. No interest will be allowed on deposits up to Rs. 25. Interest
at the rate of.............. per cent per annum will be paid by the licensee on deposits exceeding Rs.25.

       The licensee shall be at liberty at any time to apply for any security deposited towards payment or satisfaction of any money which shall become due or owing by the consumer. The licensee shall also be at liberty to demand enhanced security deposit from consumers at any time during the life of the contract. The balance of the security deposit will be returned to the consumer on the termination of the contract. The consumer may at any time, with the previous consent of the licensee transfer the contract and its liabilities to any other person approved by the licensee.

15. Method of charging for current

(a) The price and method of charging for current supplied shall be such as may be fixed by the licensee from time to time subject to the provisions of the Electricity (Supply) Act, 1948.

(b ) Unless specified otherwise all rates refer to one point of supply

16. Payment of bills

(a) Bills should be paid at the licensee's local office within 15 days from the date of their presentation.

(b ) Any complaints with regard to the accuracy of the bills shall be in writing to the licensee and the amounts of such bills shall be paid under protest within the said period of 15 days. The amounts of bills paid under protest will be regarded as advance to the credit of the consumer's account until such time as the bills in dispute have been fully settled.

(c) If the consumer fails to pay any bill presented to him with the said period of 15 days, the licensee shall be at liberty to take action under sub-section (1) of section 24 of the Act, and to cut-off the supply after giving such consumer not less than 7 clear days' notice in writing without prejudice to his right to recover the amount of the bill by suit. Where however, any difference or dispute has been referred under the Act to the Electrical Inspector for before notice as aforesaid has been given by the licensee, the licensee shall not be at liberty to cut-off the supply for failure to pay the bill except where the licensee has made a request in writing to the consumer that the amount in dispute should be deposited with the said Electrical Inspector and the consumer has failed to comply with such request.

17. Notice of removal

(a) Consumers about to vacate or sublet the premises should give to the licensee a seven clear days' notice in writing, together with an opportunity for disconnecting the premises, otherwise the licensee cannot guarantee that Ithe meter readings will be taken on the required date. Failing such notice, the consumer will be held responsible for energy consumed on the premises

(b) Consumers leaving the station for a period exceeding two months and closing their houses while away, or those houses remain closed and unoccupied owing to non-tenancy for the same period are required to inform the licensee before hand so that the meters installed at the premises may be read, installations disconnected and the licensee's property removed if agreed to between the licensee and the consumer or otherwise to notify the licensee where the key can be obtained to enable the licensee's engineer to remove fuses whenever it is desired to test the distribution mains in the consumer's district. In such cases consumers will not be charged the monthly minimum provided that:-

(i) the rental of meter or meters of the licensee shall be paid so long as they remain on the consumer's premises; if the meters are removed, the charges as provided for in Part III will be payable for removing and refixing the meters;

(ii) the consumer agrees to the extension of the term of the agreement by the period of which the monthly minimum charge has been waived if the period of his contract had not expired;

(iii) a reconnection fee as provided in Part III is paid before reconnection is given.

Should the consumer require reconnection before the expiry of two months, both the reconnection fee and the monthly minimum charge will have to be paid by the consumer. The life of the contract will not be extended in such cases.

(c) When a consumer leaves his installation connected to the licensee's mains, but locks up the meter or otherwise makes it inaccessible for reading by the employees of the licensee, for the first month of such inaccessibility the consumer will be charged the monthly minimum. If in the next month the meter is accessible for reading, the consumer will be charged the actual consumption less the above minimum, but, subject to the monthly minimum. If on the other hand the meter remains inaccessible in the second month also the consumer will be served with 24 hours, notice (section 20 of the Act), to open his premises for the reading of the meter by any employee of the licensee at a fixed time and date; if the meter is now made available for reading, the consumer will be charged the actual consumption less the minimum charged or paid for the first month of inaccessibility , subject to monthly minimum. If the meter remains inaccessible even after 24 hours, notice, the premises will be disconnected. For that month also the monthly minimum charge will be charged to the consumer. If the meter is made accessible subsequent to tthe disconnection for purposes of reading the meter and settling accounts or for reconnection of the service, as the case may be, the consumer will be charged the actual consumption less the two minimum charged or paid for the two months of inaccessibility subject to the proportionate minimum for the period of inaccessibility of the meter up to the time of disconnection. If the consumer applies for reconnection, fees under clause B-1 of Part ill of these conditions will be collected before reconnection.

18. Accuracy of meters

       Should the consumer dispute the accuracy of any meter which is not his own property , he may, upon giving notice and paying the prescribed fee, have the meter tested by the licensee or the Electrical accordance with section 26 of the Act In the event of the meter being tested by the licensee and found beyond the limits of accuracy  as prescribed in the Indian Electricity Rules, in force from time to time, the testing fee shall be returned and the amount of the bill adjusted in accordance with the result of the test taken with respect to the meter readings of the three months prior to the month in which the dispute has arisen, due regard being paid to conditions of occupancy during the months. In the event of the test being undertaken by the Electrical Inspector for..... and the meter being found to be incorrect, the period during which the meter shall be deemed to have been incorrect, and the amount of energy supplied to the consumer during this period shall be decided by the Electrical Inspector for........whose decision shall be final. Rent for the meter for the period it is found inaccurate will not charged by the licensee.

The licensee may remove the meter for the purpose of testing it in his laboratory.

19. Discontinuance of supply

(a) If any consumer adopts any electrical appliance which is likely to affect injuriously the supply to other consumers or uses the energy supplied or deals with it in any manner so as unduly or improperly to interfere with the efficient supply of energy to any other person by the licensee, or fails to keep in proper order any meter belonging to him by which the supply is registered, the licensee may discontinue the supply so long as such an appliance is so adopted or the energy is so used or dealt with or the meter is not kept in proper order, as the case may be.

(b) The licensee shall not be bound to give or continue the supply if the Electrical Inspector for .......or other competent person appointed by the ..............government is satisfied that the electric supply-lines, fittings, works . or any other apparatus within the said premises are not in good order and  condition and are likely to affect injuriously the use of energy by the licensee or by other persons.

(c) Any consumer who after having been duly notified refuses to permit or fails to give an authorised representative of the licensee reasonable facilities to enter any premises to which energy is, or has been supplied for the purpose of testing or inspecting the installation of the consumer, shall be liable to have the electricity supply discontinued after the expiry of 24 hours' notice in writing in accordance with section 20 of the Act.

2[20. System of supply

Supply of energy shall be given by the licensee on the following system, namely:-

(i) Low voltage-Direct current, two wire, or alternating current, single phase,50 cycles;

(ii) Medium voltage-Direct current, three wire, or alternating current, three phase, 50 cycles; and

(iii) High voltage-Alternating current, three phase, 50 cycles.]

21. Classification of installations

A.C. system

a) Two-wire single phase 230 volts-

(i) General supply not exceeding 10 amperes.

(ii) Motive power installations up to 1 BHP in aggregate.

(b ) Four-wire, three-phase, 230 volts between phase wires and neutral-General supply exceeding 10 amperes.

(c) Three-wire, three phase, 400 volts between phases-Motive general supply exceeding 10 amperes.

D.C. system

(a) Two wire, 230 volts-

(i) General supply not exceeding 10 amperes.
(ii) Motive power installations upto 1 BHP in aggregate.

(b ) Three-wire 460 volts between outers-Motive power installations of over 1 BHP.

22. General wiring condition

(a) Mains-The consumer's mains shall in all cases be brought back to the licensee's point of supply and sufficient cable shall be provided for connecting up with the licensee's apparatus.

(b ) Switches and Fuses- The consumer shall provide linked quick break main switches and a single pole fuse on each conductor except the neutral conductor which shall be fixed as near as possible to the licensee's meter board.

(c) Balance of installation-If the connected load of any installation exceeds 10 amperes at 230 volts, the installation shall be wired on the group system separate neutral wires being brought back in each case to the licensee's point of supply. An approved type of double pole linked switch shall control each main circuit. The lamps, fans or any other apparatus of which the
installation consists shall be so grouped that under normal working conditions the current will be balanced and no current will be following in the neutral wire.

(d) Medium voltage supply-With medium voltage supply, i.e., above 250 volts and up to 650 volts, the licensee's meter and service cut-outs shall be enclosed in a strong teakwood box suitably ventilated and provided with a hasp, staple and lock. All wires between which a difference of potential of over 250 volts exists shall be made inaccessible to unauthorized persons or enclosed in an earthed metallic casing or conduit. A "Caution" Board printed in Hindi and the local language of the district shall be fixed thereto.

(e) Overhead mains-In order to save the expense of a long underground service on private property, a consumer may, with the licensee's, approval erect a pillar on that portion of his property which is nearest to the licensee's supply mains into which the service shall be laid and from which the consumer shall run overhead mains to his premises. These overhead mains shall constitute a portion of his installation and shall be laid in compliance with the Indian Electricity Rules in force from time to time. An efficient choking coil and lightning arrester may be fixed at the commencement of the overhead line at the consumer's cost should he desire the same, as an additional protection for his installation.

(f) Earthing-Gas pipes shall on no account be used for earthing  purposes.

(g) Domestic heating and cooking-A special circuit for heating and cooking shall be run from the licensee's point of supply. Wall plugs used on these circuits shall be of the three pin type, the third pin being an earth connection. Two pin plugs or lighting sockets shall not be allowed. All appliances used in the bathroom for heating or washing purposes or in any damp location
must be effectively earthed.

(h) Plugs-All plugs shall be switched on the live wire and not on the neutral.

(i) Wiring-Single leads shall not be allowed to be run separately in iron conduit.

(j) A.C. Motor Installation-Motor shall be provided with control gear so as to prevent satisfactorily the maximum current demand from the consumer's installation exceeding the limits given in the following schedule at any time under all possible conditions. Failure to comply with these regulations will render the consumer liable to disconnection from the supply on account of interference with the supply  to other consumers:


Nature of Supply Size of installation Limit of maximum current demanded
Single Phase Up to and including 1 BHP Six times full load current
Three phase Above 1 BHP and up to and including 10 BHP Three times full load current
  Above 10 BHP and up to and including 15 BHP Twice full load current
  Above 15 BHP One and a half times full load current.

Motor circuits shall be controlled by a triple pole linked switch protected by a no-volt release and T.P. fuses (or overload releases). It is important that the release should be maintained in thorough working order. Wiring for motors shall be run with all three phase wires bunched in a single metallic conduit, which shall be efficiently earthed throughout and connected to the frame of the motor from which two separate earth wires shall be run.  The minimum size of the earth wire permitted is No.14S.W.G. All motors shall comply in every respect with the Indian Electricity Rules, in force from time to time.

Motors above 1BHP shall be wound for three-phase, 400 volts between phases.

(k) Power factor of apparatus: The apparatus, shall have a power factor of not less than 85 per cent at normal working load.

Intending consumers are advised to consult the Engineer of the licensee before ordering their motors, as in some cases it may be practicable to relax the starting current limit dependent on the location of working.

23. Saving rights

Nothing in these conditions shall abridge or prejudice the rights of the licensee and the consumer under the Indian Electricity Act, 1910, or any rules thereunder and the Electricity (Supply) Act, 1948.


Schedule of Rates
(To be filled in by the licensee)



Schedule of service & miscellaneous charges


A. Charges for service line

Thirty meters of service line from distributing mains, but not on the property for which a requisition for supply of electrical energy is received, shall be laid free of charge.

   Extensions or additions to service lines to meet increased maximum demand will be charged for on the same basis.

B. Miscellaneous charges

Item No. Name of charges Amount of charges




1. Reconnection fees-

(a) For installation up to 10 KW-

(i) at cut-outs.
(ii) at over-head mains
(iii) at underground mains.

(b) For installations over 10 KW, 25 per cent added to the charges under item
     (A) above.

(c) If the same consumer is re-connected within 12 months of the date of last reconnection, So per cent will be added to the charges under items (a) and (b ) above.

2. Meters-

(a) Hire of meter, where it is the property of the licensee, per meter per-mensem-

(i) A.C. Single phase meter.
(ii) A.C. Polyphase meter.
(iii) Demand for special type meter.

(b) Removing of meter at consumer's request.

(c) Refixing of meter at consumer's request.

(d) Changing meter for one of higher capacity only at the request of the consumer.

3. Testing-

(a) Installations-

(i) The first test and inspection will be carried out free of charge Qut should any further test or inspection be necessitated by faults in the installation or by non-compliance with the conditions of supply per extra test or inspection.

(ii) Periodical testing at consumer's request, per test.

(b ) Meters-

(i) A.C. Single phase meter.
(ii) A.C. Polyphase meter.
(iii) Demand for special type meter.

4. Replacements of

(i) Licensee's fuse
(iv) Consumer's fuse.

Note: For the first month of service connection or on re-connection the meter rent will be 50 percent only if the period is 15 days or less, and full if more than 15 days. For the month in which meter is removed the rent will be calculated on similar basis.

(i) All charges except those under items 2(a) and 4 are payable in advance.
(ii) The dispute between the consumer and the licensee regarding accuracy of meter or any other indicator may be referred by either party to the Electrical Inspector for for settlement.


Application No ..........................                                                                                                                 Connection No ...................


The Electrical Engineer /Secretary 1 Manager,
.....................Electric Supply Co. Ltd.

           I/We hereby agree to take from the................Electric Supply Co. Ltd., at the premises stated below a supply of electrical energy not exceeding the connected load of my  our installation as stated below for a period of not less than two years from the date of commencement of supply and, I/we hereby further agree to pay for the said supply at the tariff rates and on the conditions of supply in force, from time to time, and also to pay for all such other proper charges as become due by me/us from time to time at rates as prescribed in Part III of the Conditions of Supply. I/We further, agree that I/we lodge with you a deposit calculated as prescribed in the licensee's conditions of supply and   I/We hereby declare that the said Conditions of Supply have been perused by /read to me/us and II we agree to be bound by the provisions of Clause VI of the Schedule to the Indian Electricity Act, 1910, and................ Electric Licensee, 19........... I/We hereby request you to supply the required energy within one month or such longer period as the Electrical Inspector for............... may allow from the date of the requisition.

      I/We further require you to supply me/us with the necessary meter/meters on hire in terms of section 26 of the Indian Electricity Act, 1910. I/We agree to give you such security as may be required for the price of the meter /meters whenever called up to do so.

      The necessary requisition form duly filled in is attached herewith.

Signature of applicant. 

   Present address............................

  Dated .........................................

Signature and address of witness.
Accepted on behalf of.................Electric Supply Co. Ltd.

Electrical Engineer
 Secretary / Manager.


1. Inserted by GSR 523, dt. 28-3-1966, w.e.f.9-4-1966. 
2.Substitued by GSR 522, dt. 17-3-1970, w.w.f. 4-4-1970.

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