Submission #134

Subject: Complaint to CGRF Regarding Non-Resolution of Incorrect Electricity Billing Despite Prior Complaint and OC Copy.

Respected Sir/Madam,
I, Senthakrishna, hereby submit this complaint to the Consumer Grievance Redressal Forum due to the continued non-resolution of my electricity billing issue, despite having formally complained to the Assistant Engineer and possessing an Office Copy (OC) acknowledgment.
Details of the Grievance

I have been receiving electricity bills reflecting charges under multiple and proxy consumer numbers, some of which do not belong to or are not physically connected to my premises. In particular, Consumer Number 4325060924 is wrongly linked to my account, resulting in excess and incorrect billing.

Previous Complaint History

I formally submitted a written complaint to the Assistant Engineer, Electricity Department, Kattukuppam, on 03.06.2025.

I possess the Office Copy (OC) as proof of submission.

The issue was also reported through Veerappan, Electrical Maintenance.

Despite the lapse of more than 7 months, the grievance has not been resolved, nor have I received any written response or corrective action.

Grounds for CGRF Intervention

Failure to resolve the complaint within a reasonable timeframe
Continued incorrect billing causing financial burden
Violation of consumer service obligations under electricity supply regulations
Relief Sought
I respectfully request the Hon’ble CGRF to kindly:
Direct the concerned authority to conduct an immediate investigation into the incorrect mapping of consumer numbers.
Ensure correction of billing records to reflect only my actual electricity consumption.
Order issuance of revised and corrected bills for all affected billing periods.
Provide written confirmation of corrective action taken.
Grant appropriate relief for the inconvenience and hardship caused due to prolonged inaction.
I am enclosing copies of the prior complaint, OC acknowledgment, and relevant electricity bills for your kind perusal. I shall be grateful for your timely intervention in resolving this long-pending grievance.